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The RBI in its press release has made it clear that the public can deposit Rs 2,000 banknotes into their bank accounts and/or exchange them into banknotes of other denominations at any bank branch.
But what to do if a bank refuses to accept or exchange the currency note?
However, if the bank does not respond within a period of 30 days after lodging the complaint or if the complainant is not satisfied with the response/resolution given by the bank, the complainant can lodge the complaint under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 at the Complaint Management System portal of RBI (cms.rbi.org.in).
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Raise a complaint by dialing the toll-free number 14448 between 9:30 AM and 5:15 PM. -
Write an email at CRPC@rbi.org.in -
Send a physical complaint through post to the address: ‘Centralised Receipt and Processing Centre’, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 in accordance with the format available on the website. -
Register a complaint online at https://cms.rbi.org.in
Steps to file a complaint online:
3) Enter your name and mobile number.
5) Enter your email ID and select the right ‘Complainant Category’ from the drop-down menu and fill in your details.
7) Select the name of the regulated entity from the drop-down menu, against which you intend to raise the complaint.
9) Upload a scanned copy of the complaint you raised with the bank. And mention if you got a reply or not and other details regarding your complaint.
11) Pick the suitable Complaint Category, Complaint Sub-category 1, and Complaint Sub-category 2 from the drop-down menu. After filling up all the information you will need to click on ‘Next’ again.
13) Download a copy of the complaint for future reference after you submit
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